Auto Body FAQs in Lynchburg, VA
HOW LONG WILL MY REPAIRS TAKE? WHEN WILL MY VEHICLE BE DONE?
HOW LONG WILL MY REPAIRS TAKE? WHEN WILL MY VEHICLE BE DONE?
The length of repairs is different for each situation and best answered after the vehicle has been disassembled.
An accurate work order is written from the inside out. After you drop off your vehicle for repair, one of our skilled disassembly technicians will perform a complete and thorough disassembly of the damaged area. The repair planner will work with your insurance company for approval of all necessary procedures and order all the parts needed. Once disassembly is complete, a member of our customer service team will be in touch with the projected completion date. We will do our best to ensure repairs are completed by that date but please remember, that date may have to change if a parts supplier is unable to deliver the part on time or if the repairs are put on hold for insurance approval.
WHAT DO I DO ABOUT THE RENTAL? (SCHEDULING, PICK UP, DROP OFF)
Once you have scheduled your drop off date, you will need to follow up with both your insurance company and the rental car company. Your insurance company will need to know you have scheduled repairs in order to set up a direct bill with the rental car company. After they have set up that direct bill, follow up with the rental car company, usually Enterprise or Hertz, to ensure they have all the information they will need from you to make sure they are prepared at the time of drop off.
On the day of drop off, let our staff know which rental company your reservation is with and we will be happy to contact them to make sure they are on their way to pick you up.
When picking your vehicle up from repair, Enterprise allows you to leave your rental vehicle with us where they will come and pick it up. When using Hertz rentals you will need to drop the rental off with them before picking your vehicle up from repair.
WHEN IS MY DEDUCTIBLE DUE? DO I PAY THE DEDUCTIBLE TO THE SHOP OR MY INSURANCE?
Deductibles are the cost of repairs due to the shop by the vehicle owner. The amount of your deductible is determined by your insurance policy. At Sandrof Auto Body, we do require deductibles to be paid before repairs can begin. We find that this helps expedite the delivery process upon completion of repairs and allows the option for you to pick up your vehicle after hours if needed.
WILL YOU USE AFTERMARKET OR FACTORY PARTS?
Sandrof Auto Body recommends the use of new, original factory parts on all repairs in agreement with manufacturer recommendations. However, depending on the insurance policy, the insurance company may only be willing to pay for aftermarket parts. In this case, if the customer would like new factory parts utilized, the additional cost of the factory parts would be the customer’s responsibility.
If you would like new, factory parts regardless of the insurance coverage, please let our office know at the time of drop off so that the file can be notated and one of our repair planners can be in touch with you to discuss the additional out-of-pocket expenses.
WILL PARTS BE ORDERED BEFORE I DROP OFF FOR REPAIRS?
Sandrof Auto Body preorders parts on an as needed basis. Our parts sourcing team will send out the prewritten estimate to our vendors for pricing and availability. Parts will be preordered if the expected delivery date shows to potentially be a backordered part to ensure that repairs can be completed in a timely manner. Parts that are readily available with a 1-3 day time frame are not ordinarily preordered.
Work orders are prepared from the inside out. A prewritten estimate only allows our shop to preorder parts that can be visibly seen without a disassembly. Once the vehicle is dropped off for repairs, one of our talented disassembly technicians will perform a complete and thorough disassembly of the damaged area. Only at this point, is our parts team able to place a complete and accurate order of all of the parts necessary for your repairs.