The Sandrof Way
Repair ProcessQuality, customer service and efficiency are very important to us, we therefore designed this simple 10 step process to provide a seamless experience from start to finish. This process keeps you up to date and provides a peace of mind, including the Sandrof backed lifetime warranty, when picking up your vehicle.
01
check-in
During our check-in process, we work closely with you to mark and document all visible damages – related and unrelated. We also perform a detailed video walk-around of your vehicle while discussing the incident to understand the repairs needed. This ensures complete transparency and accuracy before beginning the repair process.
02
Repair Plan
In the disassembly and repair planning step, we take the inside out approach and carefully take apart damaged areas of the vehicle to uncover hidden issues. This allows us to assess the full extent of the damage and create an accurate repair plan. With this thorough approach, we ensure all necessary repairs are identified and addressed at the beginning, to guarantee a complete and speedy repair.
03
parts
In the parts ordering step, we ensure all necessary parts are ordered at once to streamline the repair process. This allows us to provide accurate completion dates and ensures a more efficient repair, minimizing delays and getting your vehicle back to you as quickly as possible.
04
body Repair
In the body repair step, our certified, skilled technicians restore your vehicle to its original condition. By following original vehicle manufacturer procedures and advanced tools, we repair or replace damaged panels, ensuring the structural integrity and appearance of your car are fully restored. This step is critical for both safety and aesthetics.
05
paint
Our platinum certified painters expertly match and apply high-quality environmentally friendly water-based PPG paint to your vehicle. Using precision techniques, we ensure a flawless finish that blends seamlessly with the original color. This process not only restores your vehicle’s appearance but also provides long-lasting protection against the elements.
Our Lifetime Paint Warranty guarantees that the finish will remain vibrant and defect-free for as long as you own the vehicle.
06
Reassembly
In the reassembly step, we meticulously reassemble your vehicle, ensuring all repaired and painted parts are perfectly aligned and securely installed. As part of our white glove experience, we conduct thorough quality checks to ensure everything functions flawlessly and looks pristine, delivering your vehicle in top condition with exceptional care.
07
calibrations
During this critical step we align and calibrate sensors, cameras, and radars to factory specifications, enhancing systems like adaptive cruise control and lane departure warnings. Proper ADAS calibration not only helps prevent accidents but also ensures your vehicle is ready to assist you on the road, completing our commitment to delivering exceptional care and safety.
08
detailing
We want to go above and beyond and therefore deep clean your vehicle inside and out. Using the best products to protect your exterior and interior finishes and make your vehicle shine again.
09
final Quality control
Our technicians meticulously review every detail, ensuring that your vehicle is fully restored, functions perfectly and meets our high standards. This thorough QC process ensures your vehicle is not only safe and reliable but also looks its best, delivering the highest level of craftsmanship and care before returning it to you.
10
Pick-up
The final step is pickup and review. When you arrive, we walk you through the repairs, explaining everything we’ve done to restore your vehicle. We ensure you’re satisfied with the results, answering any questions you may have. Our goal is to provide a seamless and transparent experience, leaving you confident in the quality of our work before you drive away.
